Our Privacy and Data Protection Policy
Ashaig bed and breakfast understands that customers care about the use and storage of their personal information and data. This document sets out our policy on how we will use and protect your personal information.
How we collect data
The data we collect is provided to us by yourself or an agent acting on your behalf. It is collected either when you complete the booking form and agree to our terms and conditions or on our website or our online booking system Free to Book or you send us an email or contact us by telephone.
Information we collect
The personal information we collect includes the following:
Information required to complete a booking:
The full name and address of the person making the booking
The email address of the person making the booking
Credit / Debit card details (which are stored securely on Free to Book and the Stripe payment system, we can only view the last 4 digits and the expiry date)
The following information can also be provided but is not mandatory:
The names of all guests staying as part of the booking
An emergency contact number for you or your group in the event of an accident
Registration number and type of vehicle hired/owned by you in case of accident
Any additional information you wish to provide that you feel is pertinent to your stay
(e.g. food or other allergies, dietary requirements, special requirements, etc.)
If you provide Credit/debit card details over the telephone or in person these will be entered into our secure payment system. We will not hold your card details other than within the secure payment system.
How we store your data and keep it secure
We take all reasonable technical and organisational precautions to store your information in a secure manner and prevent its loss or misuse.
As proprietors, we take our legal obligations to protect your data very seriously.
Your data is stored on a secure database operated by our booking manager free to book who is fully compliant with the GDPR data rules that apply.
This free to book database does not store or capture any personal data that isn’t strictly needed for the booking process nor will Ashaig bed and breakfast or free to book ever transfer any personal data to any other party if it is not part of the booking process.
All credit card data captured via our booking system is secure with the compliance of Stripe. We print a receipt on the day of departure when the balance is paid. We do not keep receipts. The receipt is for your records not ours
Using your personal information
The personal information provided to us will only be used in connection with the services we are providing to you and is intended to improve your experience.
We may use your personal information to:
Process your booking and provide confirmation details
Obtain payments for our services via credit/debit card
Respond to any questions or comments via e-mail, telephone or post.
Provide information that may be useful to you
Request feedback about your stay with us, the booking experience and our website. This is sometimes done in conjunction with TripAdvisor and Free-to-book.
Return any items that you may forget to take with you on check-out
Disclosures and Data Storage
We will not store or process your personal information. We may disclose your personal data if required by law to any third parties. We do not give your details to any 3rd parties.
Cookies and Similar Technologies
If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that enable you to automatically decline many of these technologies or to be given the choice of declining or accepting them.
Third party websites
Our website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites and you should exercise caution and look at the privacy statement applicable to the website in question.
Updated April 2018